Export

Importing from Rehab Craft Cambodia

Rehab Craft Cambodia has six-eight years of experience as an exporter - you can trade reliably in Cambodia! Our export partners are truly partners in development, with every order creating employment and opportunities for Cambodians with disabilities. We encourage you to keep in touch with us while your ideas take shape. Let us put our experience to work for you.

Importing - step by step

	Good ideas - and research. We encourage you to get in touch with us through this time, and to keep us informed of your research. We might be able to add information from others in your country. If you wish, you can send us a potential order (which products, in which volumes). Without any obligation to you, we can let you know how long it would take, approximately how much it would cost to air-freight, and whether we can foresee any complications.
	Ordering. When we receive an order, we do a number of things right away. First, we acknowledge it. So, if you haven’t heard from us, it means that we haven’t heard from you! We follow that with a ‘pro forma invoice.’ This is an informal invoice, sent by e-mail or fax, to confirm the details of your order (product names, quantities, colours or custom requirements, unit price and total costs), and to project our date of completion and shipment. We’ll also ask you to nominate the international airport to which you want the shipment sent.
	Confirmation and deposit. We ask you to confirm that we have the details of your order right, and then to transfer your 50% deposit to us. At this time, we’ll begin production.
	Shipment. When we’ve delivered your order to the shipper, we will fax you a set of documents: an itemized invoice, a packing list for each box in the shipment, statement of materials and origin, any additional documentation that you’ve sent to us for your own customs bureau; and an air waybill for the consignment. You, or your customs agent, will need each of these documents to retrieve the goods from the airport you designated. This is not your final invoice - do not pay on this invoice (we’ll write that, every time)! Your customs invoice will not include your shipping charges, because we are not informed of the final charges until 2-3 days after the goods are sent. This happens because additional costs may be incurred in getting your goods onto the plane.
	Final invoice for payment. We’ll fax/e-mail you a final invoice 2-3 days after the goods have been sent - about the same time that the shipment reaches your airport. At that time, please make arrangements for your payment, and let us know when you’ve sent the transfer.

Researching import regulations

It is your responsibility to understand the import regulations and duties in your home country - Rehab Craft can not do that research from Cambodia. With each order, we provide an itemized invoice, statement of materials and origin, and a packing list for each carton in the shipment. Beyond that, national requirements differ, and some countries have specific forms which you will need to fax to us.

You will need to enquire about import restrictions (if any), labeling requirements (if any), documentation and applicable import duties.

Handmade craft goods from Cambodia - basic material, hand-woven Cambodian silk.
Secondary (optional) material is nappa sheep leather.

"Handmade craft goods from Cambodia" distinguishes our products from clothing (which often carries additional duty, quotas and labelling requirements), and establishes that these products are made by hand - our production methods fulfill all legal requirements for 'handmade' goods. Each product is made by an individual producer; not on an assembly line. "Hand-woven Cambodian silk" will often carry a lower duty than, for example, Thai silk, which is made by machines. "Cambodia" is important, because the country appears on most tariff lists of the world's most-disadvantaged countries - entitling Cambodian products to a lower duty assessment in many markets.

Ask about importing "nappa sheep leather" into your country. Nappa sheep leather is an international fashion standard used in high-quality purses, wallets, etc. Our leather is tanned in India. Some countries, including Japan, charge high duties to import leather. If you encounter this duty, Rehab Craft will produce any of our silk-and-leather products for you in similar designs without using leather.

If you are considering importing products made from other fabrics such as cotton or hemp, you must enquire separately about each fabric! Our cotton is machine-woven, and our hemp is hand-woven in Thailand.

Investing your time in this research will ensure that your importation of products goes smoothly. We may be able to help with information other importers have gathered in your own country.

About our Workshop

Rehab Craft products are individually handmade in our own workshop, by a production team of 20 (including senior instructing producers). Each producer has six months of tailoring, and another six months of leather-working instruction before they make their first Rehab Craft product. Most have nearly five-eight years of professional production experience - our materials and workmanship satisfy international expectations of quality. Just to make sure, each item undergoes a quality check before leaving the workshop.

Our silk patterns are woven entirely by hand, in rural women's co-operatives. Rehab Craft supports dozens of weavers - we buy and use nearly one kilometre of silk each month! The silk is ikat-dyed, with the pattern being dyed into each thread before the silk is woven. Cambodian silk is usually made in lengths of 3.50 metres, about 90 cm wide. The silk has about 27 threads per centimetre, and one length of silk can take an experienced weaver up to three weeks to dye and weave, entirely by hand on traditional looms. We can, on request, produce longer lengths of silk. Cambodian looms, though, don't allow for a wider fabric.

Weekly Production Capacity

Products under $4 (inc. post-it notes, key chains, etc) 600-800 units

Products under $10 (inc. wallets, office goods) 300-500 units

Products under $20 (including purses, backpacks) 150-250 units

Notes:

1.This is maximum production, with the full production team working exclusively on each order. If more than one order is in production at the same time, production will be correspondingly slower.

2. These production times assume that materials are on hand. If your order includes silk production, then please allow extra time before the silk is on hand.

3. These production times are for Rehab Craft goods. Self-employed producers, making non-silk goods, work singly or in much smaller groups sometimes have considerably slower production times.

Please use these production times as a rough guideline only. Rehab Craft will provide a projected date for completion and shipping of each order we receive.

Placing Orders

Please send your orders via fax or e-mail using the following format.

Stock Code

Description Colour/Customise (if any)

Unit Price

Total Price

Means of shipment

We’ve been air-freighting goods for six years. It's fast and reliable - your order can be air-freighted to any international airport within a few business days (and our prices are FOB Phnom Penh). It will then be your responsibility to retrieve the goods from that airport, clear them through customs, and transport them to your own home or business. Our air-freight agents operate world-wide.

We’ve had enquiries about sea-freight, which is better suited to very large consignments - say, a container-load of goods. Sea-freight takes a number of months, and so far, none of our customers has opted to try it.

At times, we’ve found it cheaper to carry goods by plane, particularly to customers within south-east Asia. We’ll make a calculation with each order, and if an airfare plus excess baggage is cheaper than air-freighting your order, we’ll let you know. Again, customs and transport within your country are your responsibility.

Do you need a customs agent? To make that decision, we suggest you enquire about agency fees in your country; and consider how complex your local customs bureaucracy is. If they can save you more time or money than they cost you, then perhaps you'll want to hire an agent. They can also be helpful with customs research.

The following air-freight prices are indicative only and subject to change. Due to the variable nature of customer orders please allow us to calculate appropriate freight charges and quote these to you. We will endeavour to negotiate the lowest available rates depending on the size, weight and packing requirements of your order.

Destination	Minimum Charge	45 kg per kilo cost	45 - 100 kg per kilo cost	100 - 300 kg per kilo cost	> 300 kg per kilo cost
Singapore	US$35.00	US$3.75	US$1.50	US$1.40	US$1.30
Tokyo	US$50.00	US$8.98	US$3.20	US$3.00	US$2.80
London	US$75.00	US$14.14	US$4.70	US$4.40	US$4.20
Frankfurt/Amsterdam	US$75.00	US$13.03	US$4.70	US$4.40	US$4.20
Los Angeles	US$85.00	US$10.93	US$4.50	US$4.30	US$4.00
Chicago	US$85.00	US$12.68	US$5.20	US$4.90	US$4.40
New York	US$85.00	US$11.36	US$5.20	US$4.90	US$4.40
Sydney	US$50.00	US$10.19	US$3.30	US$3.10	US$2.90
Perth	US$50.00	US$9.10	US$3.10	US$2.90	US$2.70
Auckland	US$50.00	US$13.59	US$3.70	US$3.40	US$3.20
Additional Charges:		Air Waybill fee		US$5.00 per shipment
-		Clearance & Handling		US$75.00 per shipment
-		Camcontrol Tax		US$10.00 minimum or 0.1% of invoice value

Terms of payment and volume discounts for export.

Our terms for any export order are: 50% deposit when the order is placed, and 50% within 30 days. This payment schedule is important to us - the deposit must be spent immediately to buy materials from our suppliers, and the balance is used to pay production salaries. Therefore, we can not alter those terms.

Rehab Craft exports virtually for the cost of production - in fact, RCC ‘earns’ less than 7% of the export price to cover organisational costs. The rest is materials and labour - your costs are going directly to the people who produce your goods. We’ve done this to encourage export (and create employment) by dropping the prices as low as we possibly can. So, you’ll understand, there’s no room for additional discounting - all our export customers receive the same lowest-possible prices.

To keep product prices low, clients who transfer money bank-to-bank will be charged an additional $20 bank fee. That’s the bank’s fee, which we pass directly on to you. It’s a flat fee, regardless of the amount of money being transferred. If in the future, Cambodia’s bank charges become a bit more reasonable, we’ll be pleased to pass that lowered charge along to you.

Means of payment.

Unless you or a friend visit Cambodia regularly (and we really encourage you to do that!), you’ll be transferring your payments to us. Cambodia isn’t quite fully linked to the international banking network, but there are two reliable means of payment. In each case, you will be required to add the transfer fees to the cost of your order.

Bank to Bank transfers: simply wire the money direct to our account (the details and address of the bank appear at the end of this booklet). Please send us an e-mail to let us know that the transfer has taken place, so that we can start paper-working on this end. The cost of each transfer is $20 US.

To transfer US dollar funds from the United States, Canada, New Zealand,
Australia, Great Britain, Europe, Japan, and Hong Kong:

Pay to:

American Express Bank Ltd, New York, USA

CHIPS: 0159,

FW : 124071889
SWIFT: AEIBUS33

For the Account of:

Cambodia Mekong Bank, Phnom Penh,

Account:

# 749077 (USD account)

Beneficiary:

Rehab Craft Cambodia

Account:

# 01-40104-12

To transfer US dollar funds from Singapore:

Pay to:

OCBC Bank, Singapore

For the Account of:

Cambodia Mekong Bank, Phnom Penh,

Account:

# 618 584890 001

(SGD account)

Beneficiary:

Rehab Craft Cambodia

Account:

# 01-40104-12

To transfer US dollar funds from Thailand:

Pay to:

Bangkok Bank, Bangkok (Head Office)

For the Account of:

Cambodia Mekong Bank, Phnom Penh,

Account:

# 0017-908-351-001

Beneficiary:

Rehab Craft Cambodia

Account:

# 01-40104-12

Western Union now has an office in Phnom Penh, and they accept transfers of funds. We can retrieve this cash the same day. Their fees are very high for non-members, and they do not accept members from Cambodia. But you might consider becoming a member of Western Union to facilitate these transfers if you’re doing regular trade here. Each transfer requires you to fax the transfer receipt to us, and to send to us the password you have used for that transaction.